This page contains details of the Terms and Conditions of sale for Simply Pillows.co.uk. Please read these conditions carefully if you wish to continue with the purchase of any product. These terms constitute a binding agreement between Simply Pillows and its customers.  All orders are subject to the full terms and conditions as shown below. These conditions will not affect your statutory rights as a customer.

This Website is operated by FGS Furnishings Ltd, Oakside Park Industrial Estate, East Road, Sleaford, Lincolnshire, NG34 7EQ, United Kingdom.

Definition

“Simply Pillows”, “We”, “Us” refers to FGS Furnishings Ltd

“Conditions” refers to the terms and conditions of sale as established in this document. This term shall also refer to any special conditions arranged between the Seller and the Consumer

“Cancellation period” starts on the day that we issue an order confirmation and expires 7 working days after delivery of the goods.

“Buyer” shall refer to the person who purchases or agrees to purchase the products from the seller.

“Consumer” shall carry the meaning ascribed in section 12 Unfair Contract Terms Act 1977

“Delivery Date” refers to the specified date arranged between the Seller and the Consumer.

“Price” shall refer to the price of the product including packing and VAT. This will not include delivery charges, which shall be arranged at the checkout with consideration of the Buyers order.

“Product” refers to the goods specified.

“Supplier” shall refer to FGS Furnishings Ltd

“Contract” shall refer to the arrangement by the Buyer and FGS Furnishings Ltd for the purchase and the delivery of the product

We at Simply Pillows are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Simply Pillows
Oakside Park Industrial Estate East Road Sleaford Lincolnshire NG347EQ United Kingdom
Phone: 01529301919
Fax:

  01529301920

Email: internetsales@fgsfurnishings.co.uk
Vat Reg No: 827 8676 74

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.
We accept Visa and Mastercard.
You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
Wherever possible we will attempt to deliver the goods using our own delivery drivers and vehicles. However in order to offer the most efficient delivery service possible we reserve the right to use a courier of our choice.

Delivery charges are subject to location of the customer. By placing an order the Buyer is accepting any delivery charges.

 

The exact details of the delivery pricing system will be stated on the delivery information page. FGS Furnishings Ltd reserves the right to change or increase these charges without notice.

Any delivery charges advised to the customer are guidelines only. Final delivery charges will be confirmed with the final order confirmation.

FGS Furnishings Ltd reserves the right to alter the delivery charges for orders that have already been confirmed. The Buyer has the right to cancel the order should the delivery charge increase however any deposits shall be non-refundable.

As a company we aim to deliver all products as quickly and conveniently as possible however any delivery dates given are approximate only. FGS Furnishings Ltd will try wherever possible to deliver all goods within 30 days of receiving them from the manufacturer.

FGS Furnishings Ltd will not be liable for any loss or damage caused either directly or indirectly by failure or delayed delivery. This includes cases caused by our negligence.

Any cases where FGS Furnishings Ltd are deemed liable will be limited to replacing the goods within a reasonable time period or offering a credit note.

Reasons for delayed or cancelled can include but are not limited to: Holiday periods such as Christmas or Easter

The delivery address being in an area of inaccessibility due to restricted roads or other geographical difficulties. It is the responsibility of the customer to highlight any potential problems with FGS Furnishings Ltd.

Unpredictable difficulties including but not limited to: Labour disputes, Riots, malicious damage, natural disasters, vehicle difficulties, government action including both local and national authorities, acts of God, Factory annual holidays or any other cause beyond the control of FGS Furnishings Ltd.

The products being out of stock either temporarily or permanently.

If we cannot deliver on the arranged day we will inform you as soon as possible. In some circumstances it may not be possible to inform the customer until the delivery time has passed. FGS Furnishings Ltd is not liable for any loss suffered in these circumstances.

All products may be delivered in advance to the delivery date specified providing the customer is notified 24 hours before delivery.

In the event of delivery being unsuccessful you will be offered an alternative delivery date.

Neither FGS Furnishings Ltd nor the couriers they use will be able to deliver on Sundays or Bank Holidays. Saturday deliveries are not currently available.

The delivery process involves the final stages of the order process. Therefore the full procedure is as follows.

Confirmation of Orders. Once we have received your products we will contact you to arrange delivery. The confirmation will include,

Your Name, Address and Contact Details.

A delivery address if different will also be included.

The products will be listed and itemised including any additional or distinguishing features such as size and colour.

The financial details.

It is the customer's responsibility to ensure this information is all present and correct. If the delivery day is unsuitable then the customer must notify FGS Furnishings Ltd within 24 hours.

Throughout the whole order and delivery process the Buyer will receive an individual reference number. It is the Buyers responsibility to remember and use this number in all contact with FGS Furnishings Ltd. Any failure to use this number may result in unnecessary delays.

All items regardless of whether delivered by courier or by FGS Furnishings Ltd will be delivered to a specified room within a property address. However this service is only offered if all potential problems or difficulties such as high rise flats or basement properties have been highlighted to FGS Furnishings Ltd when placing an order.

Any item delivered by overnight carrier is usually carried out by a third party courier service, using their experienced delivery drivers, who will deliver your item(s) to your front door (ground floor) only, or the most easily accessible suitable door to your premises.

It is important to note that it is not the policy of our courier service to deliver your item(s) to your door if you live in either a block of flats, in a basement premises or premises where direct access is restricted and therefore your item(s) will only be delivered to the most easily accessible ground floor door or entrance of the building and not the specific door of your premises within your building or basement.

FGS Furnishings Ltd offer free disposal of old beds, however this service is only available when we use our own vehicles to deliver products.

Providing that we have delivered the specified goods to the address given on the order confirmation then all products will be deemed to be delivered. FGS Furnishings Ltd is not responsible for ensuring that the individual is the Buyer or authorised by the Buyer to accept the goods. In these circumstances FGS Furnishings Ltd is not responsible for non-delivery of the Goods.

Should any products become permanently unavailable or discontinued resulting in failure to deliver then the contract will be cancelled and a refund of any sums paid will be offered.

The quantity and content of the products recorded by FGS Furnishings Ltd upon dispatch of the goods shall be conclusive evidence of the quantity or content received by the customer unless conclusive evidence can be provided to the contrary.

FGS Furnishings Ltd reserves the right to suspend or cancel all future deliveries of products and any contracts without any prior notice. Any rights to possession of the goods shall terminate immediately in the following situations but are not limited to: If the Buyer should have a bankruptcy order made against them or composition with their creditors.

If the Buyer should assemble a meeting of creditors or enter into liquidation either voluntary or compulsory.

If the Buyer should have proceedings against them in relation to their insolvency either current or potential.

If the Buyer should suffer any execution to be levied on their property or obtained against them.

Failure to comply with the obligations of the contract between FGS Furnishings Ltd and you, the Buyer.

Delivery Schedule

Delivery times will vary according to product.  We will confirm approximate delivery times within 24 hours of placing your order, unless an exact delivery date can be arranged at that point.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

FGS Furnishings Ltd will attempt wherever possible to transfer to the Buyer the full benefits of any manufacturers guarantee or warranty that is allowed to them.

Without contradicting any of the conditions below FGS Furnishings Ltd warrant that any Goods will correspond with their specification at the time of delivery and will be void of any defects in quality, workmanship and flaws in condition for a period of 12 months starting from the day of delivery.

This warranty is only valid if FGS Furnishings Ltd received written notice of any flaws or defects within 7 days of discovering the defect. If the problem should be obvious and immediate the 7-day period will begin from the time when it is within reason that the flaw should have been first discovered.

This warranty is only valid if FGS Furnishings Ltd is allowed reasonable opportunity to examine the defect goods and that the Buyer, if asked to do so, returns the goods to FGS Furnishings Ltd for the examination to occur there if desired.

This warranty is not valid if the goods are still made use of after the defect has been reported.

This warranty is not valid if any defects occur due to, but not limited to, any of the following situations: Fair wear and tear.

Wilful or determined damage,

Negligence,

Misuse, either deliberate or otherwise.

Abnormal working conditions

Unreasonable situations

Failure on the Buyers behalf to follow and written or oral instructions as to the use of storage of the Goods.

This warranty is not valid if the goods are altered or repaired without prior written consent from FGS Furnishings Ltd or the manufacturer concerned.

This warranty is not valid if the Buyer has not paid the full contract price for the goods.

Should any of the goods conform with this warranty then within 30 days of inspecting the product we shall: Repair or replace the goods free of charge

Refund the price of the goods either in full or in a proportionate part depending on the age and condition of the product.

These options will only be available providing that the Buyer makes the products available for collection or if requested returns the defective parts or goods to FGS Furnishings Ltd.

Providing FGS Furnishings Ltd complies with the conditions of the warranty then we shall have no further liability in respect to the goods.

This warranty although offered by FGS Furnishings Ltd is a manufacturer warranty and FGS Furnishings Ltd offers no warranty in their own right.